Christopher Thomas Duro

chris@sqaprocess.com | 888.974.9005 vox | 707.982.0850 fax

150 Manhattan Ave. #3C, New York 10029 | 1739 E Carson St., Pittsburgh PA 15203

ROLES:

QA Architect. Principal Software Quality Engineer. Lead SQA Engineer. Integration Tester & Analyst.

INDUSTRIES:

Finance (derivatives, exchanges, auctions, credit cards, FDR, TSYS). Pharmaceuticals (, 21 CFR Part 11, clinical drug trials). Health care / insurance. Commercial and industrial (C&I) utilities. Education. Incubators. Logistics (EDI). Security (LDAP, single sign-on). Wireless.

SUMMARY:

§         Principal Software Quality Engineer with nine years of experience at large corporations such as Rational/IBM (world’s largest software tool vendor) and The Learning Company/Mattel (world’s largest toy company), and at start-ups such as Netegrity (intranet security leader).

§         Perfect GRE, SAT, & GMAT scores as a Princeton Review teacher for 4 years.

§         Worked at Rational/IBM testing new versions of tools such as Rational Robot and ClearQuest.

§         Akamai (world’s largest content delivery network), Artisoft (world’s first software-based phone system), Empirix (RSW/Hammer), Fedex (world’s leading shipper), Fidelity, and Veritas (world’s 10^th largest software company) have extended offers in the past.

EXPERTISE:

NEW INTERESTS:

§         Integration testing. System testing. Integrated system testing. User Acceptance Testing (UAT).

§         Requirements management & defect tracking from Rational, Mercury, & open source / gnu.

§         Test planning. Manual testing. Hybrid manual/automated approaches. Calculating ROI.

§         Competitive analysis of tools. Open source tools. Tool rollouts. Outsourcing to test labs.

§         Audit preparation. Becoming a certified software quality auditor.

§         Better requirements management.

§         Automated unit testing with JUnit and/or perl.

METHODS:

CMM (CMMI; Capability Maturity Model). RUP (Rational Unified Process), use cases. RAD (Rapid Application Development), extreme programming, extreme testing, agile testing. SDLC (software development lifecycle). Some continuous improvement, ISO 9001, ISO 15504, milspec, IEEE 12207.

TOOLS:

Rational Requisite Pro. Rational Robot. Rational ClearQuest. Mercury TestDirector. OpenSTA.

PROTOCOLS:

FDA 21 CFR Part 11. HCFA. UB-92. EDI. LDAP (Lightweight Directory Access Protocol) / X.500. Some ANSI C12.18, C12.19, Reflex 25, and MV90/HHF. Some GSA Electronic Government Section 508, HIPAA, HHS SACWIS, TCP/IP, DNS, DHCP, X11, Lotus Notes, UML, UCM. HTTP. HTTPS. SSL. SSH. Telnet. FTP. MS Outlook. MS Project. MS Visio.

TEST TYPES:

Unit testing. White box testing. Glass box testing. Clear box testing. Positive testing. Negative testing. Boundary testing. Exception testing. Regression testing. Smoke testing. Overnight testing. Integration testing. --- System testing. Black box testing. GUI testing. UI testing. Functional testing. Install testing. --- Concurrency testing. Performance testing. Load testing. Scalability testing. Cliff testing. Stress testing. Uptime testing. Failover testing. Backup testing (testing backup process). --- Integrated system testing. User Acceptance Testing. UAT testing. Requirements testing. Ah hoc testing. Release testing. Post-implementation testing. Post-production testing. --- Internationalization testing. Localization testing. Veritest certification. Logo certification. Y2K testing. Accessibility testing. License testing. Dongle testing. Security testing. Penetration testing.

PLATFORMS:

Solaris, Linux. Windows NT/2000. 95/98/ME, MacOS. Java. CE/PDAs. Oracle 8i, MS SQL Server 2000, MS Access. Some DB2, Sybase 11/MS SQL 6.5, Informix 7, Ingres. Some JBoss, Tomcat, Apache, ColdFusion, IIS, MTS, Progress SonicMQ, BEA WebLogic.

LANGUAGES:

XML, SQL, SQA Basic, HTML, DHTML, CSS. Some ASP, bash, Javascript, JSP, perl, Visual Basic.

RESUME:

See http://www.sqaprocess.com for more information.

Sqaprocess.com (independent and W-2 consultant)
QA Architect
Philadelphia, PA
1/03-current

My role is a QA Architect / Test Architect consulting (1099 and W-2) for large financial firms & small start-ups.
Products include credit card industry systems and clinical drug trials for pharmaceuticals.
Technologies include data warehouse, FDR (Fiserve), TSYS T2, mainframe, WebLogic, Solaris, Oracle, ColdFusion, & Windows 2000 Server.
Tools include TestDirector, Caliber, Excel, Access, & MS Project to plan integrated system testing.
Analyzed +1400 Business Processes. Found +400 with suspicious or broken traceability.
Analyzing +12,000 Business Requirements across +600 Business Narratives, Use Cases, Statements of Need (SONs), functional specifications, & technical specifications.
Coordinating enterprise End-to-End testing from a business perspective for +5 QA Leads & +30 system testers.

Smartsynch ( 50% layoffs)
Senior Integration Test Engineer
Jackson, MS
6/02-12/02

My role was to lead manual and automated testing by 3 full-time integration testers and 10 developers doing part-time unit testing.
The product TMS 2.0 automates meter reading and billing for electric companies like Commonwealth Edison, FPL, and Duke Power, and eMeter.
Its technologies include WebLogic 7.x, Solaris, Oracle 9i, Windows 2000 Server, and MS SQL Server 2000.
Its architecture uses WebLogic to receive billing information sent over the Skytel network from CreataLink 2XT pagers mounted on ABB A3 and Siemens S4 electricity meters.
Defined acceptance criteria, test environments, test set-up, and test tools.
Partnered with development to design and develop tests.
Prepared test plans, test cases, and test reports.
Coordinated with 2 developer/testers and 10 developers doing manual unit testing.
Executed integration test cases across UIs, APIs, and database platforms.
Conducted regression testing of defect fixes.
Acted as backup build engineer.
Used Rational Robot to automate manual test procedures, ClearQuest to track bugs, and ClearCase for source control.
Used Excel 2000 to manage test cases and metrics reports for weekly executive meetings.
Used Project 2000 to track progress and Visio 2000 to diagram people, platforms, and tools.
Used Metercat software to read meter registers via optical probe.

Truexchange, a Rolfe and Nolan partner (100% layoffs)
Lead SQA Engineer
Lexington, MA
3/01-1/02

My role was to lead manual and automated testing by 2 full-time testers plus 12 developers doing unit testing.
The product TruMarket 2.0 is a high-performance, high-availability attribute-based matching engine for financial services.
Its technologies include JBoss 2.2.1 and 2.2.2 or WebLogic 4.5, Progress SonicMQ 3.x, Oracle 9i, and Solaris 8.
Its architecture uses J2EE application servers and message servers to run auctions for commodities, futures, and derivatives.
Tools included Rational Robot, Radview WebLoad, and OpenSTA to automate manual test procedures, Bugzilla to track bugs, and CVS for source control.
Used Excel 2000 to prepare test reports. Used Access 2000 to manage +500 test cases.
Other technologies include Tomcat 3.2.1 (Java Servlet 2.2 and JavaServer Pages 1.1), Castor XML serializer, XSLT processors (Xalan, Xerces, Crimson), Apache 1.3.19, Apache Ant 1.2, Sun JDK 1.3.1, and Oracle JDBC Driver 8.1.7.

Cambridge Incubator (100% layoffs)
QA Manager
Cambridge, MA
7/00-2/01

My role was to manage manual and automated testing by up to 3 full-time testers and 4 coders. across several start-ups.
The products include Peoplestreet LiveCards (a plug-in for MS Outlook) and a resume tracking system similar to Refer.com.
Its technologies include ColdFusion 4.5.1, Oracle 8i, Netscape iPlanet, Solaris, and ATL C++.
Its architecture uses ColdFusion for Rapid Application Development (RAD) of B2B and B2C systems.
Wrote cost/benefit analysis of outsourced testing.
Wrote RFPs and interviewed major software test labs across the country.
Wrote test plans and procedures for change management (bugs and builds).
Evaluated DB2 architecture for big cost savings over Oracle.
Conducted go/no-go meetings, postmortems, and job interviews.
Used Rational Robot to automate functional UI tests. Used ClearCase for source control.
Wrote automation running MS Access reports against ACT! sales leads.
Wrote automation deploying SQA Manager defect tracking to +20 users.
Worked with Rational reps to deploy PerformanceStudio and ClearQuest.

Celarix
Lead SQA Engineer
Cambridge, MA
6/99-6/00

My role was to lead testing with up to 6 full-time testers plus 6 coders and 3 subject matter experts (SMEs).
The product iSuite 2.0 is a B2B ASP providing global logistics services and online exchanges.
Its technologies include Microsoft Transaction Server (MTS), Microsoft Site Server, Oracle 8i, Solaris, EDI, XML, ASP, Javascript treeviews, and custom client-side Java UIs.
Its architecture uses MTS to track shipments for L.L. Bean, Land's End, and Pottery Barn.
Wrote test plans and the company's official Y2K test plan.
Trained junior testers and Subject Matter Experts in SQA process.
Executed manual tests and automated performance tests using Segue SilkPerformer and Radview WebLoad.
Used perl and Microsoft Word to build large XML testbeds from EDI messages.

Cimage Novasoft (contract)
QA Engineer
Burlington, MA
2/99-5/99

Tested server-side Java using perl scripts and a Java client harness.
Built testbeds of 10,000 documents using perl.
Configured Netscape Enterprise and Oracle 8x on NT.

Netegrity (contract)
QA Engineer
Waltham, MA
11/98-1/99

Conducted functional testing of SiteMinder's web-based single sign-on front end.
Performance tested SiteMinder server running on Solaris and NT .
Evaluated performance test tools from Compuware, Mercury, Radview, Rational, RSW, and Segue.
Configured Netscape and Microsoft web servers.
Configured Netscape LDAP server with 10,000 records.
Executed test cases with various configurations of authentication and authorization.

Rational (IBM)
QA Engineer
Burlington, MA
12/97-9/98

Helped develop the next generation of SQA Robot (Rational Robot).
Tested PerformanceStudio HTTP playback vs. NT and Solaris webservers.
Configured web and proxy servers; use Ghost to create self-cleaning NT lab machines.
Smoke tested Rational Suite 1.0, including Rose, ClearQuest, and FlexLM license manager.

MathSoft
QA Engineer
Cambridge, MA
7/97-11/97

Functional tested datamining server StatServer 1.0, based on Bell Labs/Lucent's S language.
Deployed SQA Robot for smoke, install and functional testing on NT.
Installed Oracle 7.3, Sybase 11/MS SQL 6.5, Informix 7, Ingres, and DB2.

Captiva Software (Symbus) (50% layoffs)
QA Engineer
Waltham, MA
1/97-6/97

Used SQA Robot 5.x to automate GUI and concurrency tests run over an NT network.
Measured the efficiency of handwriting recognition and OCR on HCFA and UB-92 health insurance forms.
Compared the results of OCR and ICR engines from Symbus, Caere, Calera, OPS, and AEG.
Tested the accuracy of PerfectPost, a third-party Postal Service database.
Used InControl, a Java application for managing workflows between multiple clients and servers.
Compiled a 100 page long QA test plan for InScript 7.0.

The Learning Company (Mattel) (100% layoffs)
QA Engineer
Cambridge, MA
4/96-12/96

Tested Calendar Creator, Comptons' Encyclopedia, and Photofinish.
Tested online credit card transactions at SoftKey's Virtual Store.
Tested links from CD-ROMs to +1000 educational web pages.
Conducted manual black box testing of Compton's Home Library CD-ROMs on Win95/NT/MacOS.
Tested an implementation of Personal Library Software's PLWeb Turbo 2.6.
Ensured OEM releases' compatibility across MPEG software and hardware configurations.
Studied automated scripting in MS Test 3.0 and Visual Test 4.0.
Used DCS (Defect Control System) to track defects.

The Princeton Review
QA Manager
New York, NY
10/93-2/96

Hired and trained a staff of 5 Mac/Win tech support reps to field 100 incoming calls/day/rep.
Fielded heavy call volume (7,000 calls/month) for defective product.
Tracked +30,000 contacts using Microsoft Access 95.
Troubleshot compatibility issues with QuickTime and Director 4.0.4 on hundreds of old PC and Mac models.
Used a Platinum database for accounts receivable, RMAs, and tracking channel sales.
Reconciled over $50,000 in discrepancies with Ingram Micro and Techdata.
Priced outsourced testing at PCTest, STL, NSTL, and XXCal.
Install tested +30 SKUs (some floppy disk, some CD-ROM).
Used Macsbug, ResEdit, MPW, and Hijaak to assist programmers debugging proprietary software engines.
Burned HFS, ISO 9660, and hybrid CDs using Astarte's Toast.
Built Mac installers using Stuffit Installer Maker.
Taught prep courses for the SAT, GMAT, LSAT, and GRE exams.
Taught for The Princeton Review Foundation in Queens and Brooklyn.

NYPIRG (New York's Public Interest Research Group)
Project Manager
New York, NY
7/92-12/94

Lobbied for environmental preservation, consumer protection, and government reform.
New York's oldest and largest door-to-door canvass; knocks on ~1 million doors/year,
Personally knocked on doors +2000 times, raising +$10,000 in contributions.
Traveled between offices as a special assistant to the statewide Outreach Director.
Worked out of Buffalo, Rochester, Syracuse, Binghamton, Albany, and Manhattan.
Helped Canvass Directors in offices of 3-50 activists.
Field managed teams of 3-12 fundraisers.

EDUCATION

Harpur College, State University of New York
B.A. Philosophy
Binghamton, NY
9/89-6/93